Festive Flash Sale — up to 40% OFF
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Festive Flash Sale — up to 40% OFF
FREE Delivery — Zero Minimum
Cash on Delivery — Available on All Orders
Herdrape

Terms & Conditions

Herdrape (herdrape.in) — Woven for her

Effective date: 4 September 2026
Last updated: 4 September 2026

Please read these Terms and Conditions ("Terms") carefully before using herdrape.in, the Herdrape mobile app, or any related services (the "Platform"). By accessing the Platform, creating an account or placing an order, you agree to these Terms, our Privacy Policy and our Return & Refund Policy. If you do not agree, please do not use the Platform.

1. About Herdrape

Herdrape is an online marketplace for sarees, operated by Venkatesh Ganesan, a sole proprietorship with its principal place of business at Manathal, Salem District, Tamil Nadu, India (GST-registered; trade name "Herdrape").

  • Herdrape provides a platform where independent sellers list and sell products to buyers.
  • Herdrape Studio is a seller account on the Platform that is owned by the same proprietor. It is subject to the same rules as every other seller.
  • Unless a product page says otherwise, the contract for the sale of a product is between the buyer and the seller of that product. Herdrape acts as an intermediary that provides the Platform, order management, payments coordination and logistics coordination.

Contact: support@herdrape.in

2. Eligibility and accounts

  • You must be at least 18 years old and legally capable of entering into a contract under Indian law.
  • You must provide accurate, complete and current information and keep it updated.
  • You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately if you suspect unauthorised use.
  • We may suspend or terminate accounts that give false information, violate these Terms, or are used for fraud or abuse.

3. Products and listings

  • Product descriptions, images, fabric details, colours and prices are provided by sellers, and we make reasonable efforts to keep them accurate.
  • Sarees, especially handloom, pit-loom and Elampillai sarees, may show natural variations in colour, weave, zari and design. Colours on your screen may differ slightly from the actual product. Such variations are not defects.
  • Sellers must describe fabric, weaving type (handloom, powerloom, etc.), dimensions, blouse piece and care instructions truthfully.
  • We may remove any listing that is inaccurate, misleading, unlawful or against these Terms.

4. Pricing and taxes

  • All prices are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
  • Shipping charges, if any, are shown at checkout before you pay.
  • Prices and availability may change without notice. A pricing or listing error may result in cancellation of the order, with a full refund of any amount paid.

5. Placing orders

  • Placing an order is an offer to buy. An order is confirmed only when the seller confirms it (and, for prepaid orders, payment is received).
  • We or the seller may cancel an order for reasons such as stock unavailability, pricing error, suspected fraud or inability to deliver to your address. If we cancel a prepaid order, you will receive a full refund.
  • You can cancel an order before it is shipped, as described in our Return & Refund Policy.

6. Payments

  • We accept payment methods shown at checkout, which may include UPI, cards, net banking, wallets and Cash on Delivery (COD) where available.
  • Online payments are processed by third-party payment partners. We do not store your card or banking credentials.
  • COD may be unavailable for certain pincodes or order values, and may be withdrawn for accounts with repeated refused deliveries.
  • You agree to use only payment methods you are legally authorised to use.

7. Shipping and delivery

  • Orders are shipped through our logistics partners (including Shiprocket and its courier network). Estimated delivery times are indicative and not guaranteed.
  • Risk of loss passes to you on delivery. Please inspect your package on receipt and follow the unboxing instructions in our Return & Refund Policy.
  • Delivery delays caused by weather, strikes, courier issues or other events outside our control are not breaches of these Terms.
  • You must provide a complete and correct address and an active phone number. We are not responsible for failed deliveries caused by incorrect information.

8. Returns and refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

9. Seller terms

If you register as a seller on Herdrape, you also agree to the following:

  • You must hold all registrations and licences required by law (for example GST, where applicable) and provide accurate business, tax and bank details.
  • You must list only products you are legally entitled to sell, genuinely described, and in your possession or under your control.
  • You must confirm orders promptly, pack securely and dispatch within the timelines shown on the seller panel.
  • You must honour the Return & Refund Policy and not sell counterfeit, misrepresented or prohibited goods (including falsely labelling powerloom products as handloom, or imitation as pure silk or zari).
  • Herdrape collects its platform fees, shipping costs, return and RTO costs, and any applicable taxes (including TCS/TDS) from your payouts as set out in your seller agreement or the seller panel. Payouts are made on the schedule shown on the seller panel, subject to returns, disputes and adjustments.
  • Herdrape may hold, adjust or withhold payouts in cases of suspected fraud, unresolved complaints, or policy violations.
  • Customer data shared with you (name, address, phone) may be used only to fulfil the order and must not be used for any other purpose, including marketing or contacting buyers outside the Platform.
  • Herdrape may suspend or terminate seller accounts for violations of these Terms.

10. Acceptable use

You agree not to:

  • Use the Platform for any unlawful, fraudulent or deceptive purpose
  • Submit false orders, fake reviews, or abusive or defamatory content
  • Interfere with the security or operation of the Platform, or attempt unauthorised access
  • Scrape, copy or reproduce Platform content or data using automated tools without our written permission
  • Attempt to take transactions off the Platform or contact buyers or sellers to bypass the Platform
  • Upload malware or harmful code
  • Infringe the intellectual property or privacy rights of others

11. Reviews and user content

By submitting reviews, photos or other content, you confirm you own or have the right to share it, and you grant Herdrape a non-exclusive, royalty-free, worldwide licence to use, display and reproduce it on the Platform and our marketing channels (including Herdrape's social media pages). We may remove content that violates these Terms.

12. Intellectual property

The Herdrape name, logo, trade dress, website design, software and content (other than seller and user content) are owned by Herdrape or its licensors and are protected by Indian intellectual property laws. You may not use them without our prior written permission. Sellers retain ownership of their own product images and designs, and grant Herdrape a licence to display and promote them on the Platform and on Herdrape-owned social media accounts.

13. Social media and third-party services

Herdrape may publish products and communicate with customers on Facebook, Instagram, WhatsApp, Pinterest, YouTube and other third-party platforms through Herdrape-owned accounts. Your use of those platforms is governed by their own terms. The Platform may also link to third-party sites that we do not control and are not responsible for.

14. Disclaimers

  • The Platform is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation.
  • As a marketplace, Herdrape does not manufacture the products sold by third-party sellers, and does not give any warranty on their behalf beyond what is stated in the Return & Refund Policy or on the product page.
  • Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

15. Limitation of liability

To the maximum extent permitted by law, Herdrape will not be liable for any indirect, incidental, special or consequential loss arising from your use of the Platform. Our total liability for any claim relating to an order is limited to the amount you paid for that order. This does not exclude liability that cannot be excluded under law.

16. Indemnity

You agree to indemnify and hold Herdrape harmless from claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of law, or your infringement of any third party's rights.

17. Suspension and termination

We may suspend or terminate your access to the Platform at any time for breach of these Terms or misuse. You may close your account at any time by contacting support@herdrape.in, subject to completion of pending orders and obligations.

18. Governing law and disputes

These Terms are governed by the laws of India. Subject to your statutory consumer rights, the courts at Salem, Tamil Nadu have exclusive jurisdiction over any dispute arising from these Terms or the Platform. We encourage you to contact us first so we can try to resolve any issue informally.

19. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer: Venkatesh Ganesan
Herdrape, Manathal, Salem District, Tamil Nadu, India
Email: support@herdrape.in

Complaints are acknowledged within 48 hours and addressed within one month.

20. Changes to these Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with a new "Last updated" date. Continued use of the Platform after changes means you accept them. Orders are governed by the Terms in force at the time they were placed.

21. Contact

Herdrape
Manathal, Salem District, Tamil Nadu, India
Email: support@herdrape.in
Website: https://herdrape.in