Return Policy

Herdrape (herdrape.in) — Woven for her

Last updated: 4 October 2026

Thank you for shopping on Herdrape. Herdrape is a marketplace where sarees are sold by independent sellers (including our own seller account, Herdrape Studio). This policy explains when you can return or exchange a product and how refunds work. It applies to all orders placed on herdrape.in and the Herdrape mobile app.

1. Quick summary

• Return window: 7 days from the date of delivery
• Eligible reasons: wrong item, damaged item, manufacturing defect, or item materially different from the listing
• Condition: unused, unwashed, with all tags, blouse piece and packaging intact
• Proof required: unboxing video and clear photos (see Section 4)
• Refund time: 5–7 business days after the returned item passes quality check
• Refund method: original payment method (bank account or UPI for Cash on Delivery orders)

2. Cancellation before dispatch

• You may cancel an order before it is shipped from My Orders or by writing to support@herdrape.in.
• Once an order is handed over to the courier, it cannot be cancelled. You may refuse delivery or request a return as per this policy.
• If a seller cancels an order (for example, the item is out of stock), you will receive a full refund automatically.
• Prepaid refunds for cancelled orders are processed within 5–7 business days.
  

3. Eligibility for return

• You can request a return within 7 days of delivery if:

  1. You received a wrong product (different saree, colour or design from what you ordered).
  2. The product arrived damaged or torn, or with a manufacturing defect (such as cuts, holes, broken zari, stains, or loose weaving that was not disclosed in the listing).
  3. The product is materially different from the description or images on the listing (for example, a different fabric type, or a missing blouse piece that was listed as included).
  4. Parts of the order are missing (for example, an incomplete set).

  To be eligible, the saree must be:

  • Unused, unwashed, unworn and not altered
  • Free from perfume, sweat, oil, food, turmeric/kumkum or other stains and odours
  • In its original packaging with all tags, labels, blouse piece and any accessories included

4. How to request a return

• 1. Record an unboxing video. Please record a continuous, uninterrupted video while opening the package, showing the shipping label and the product. This is required for claims of damage, wrong item or missing items. Claims without an unboxing video may not be accepted.
  2. Raise a request within 7 days of delivery from My Orders → Return, or email support@herdrape.in with your order number, the reason, and clear photos and the video.
  3. Review. We (and the seller) review your request, usually within 2 business days. We may ask for more photos or details.
  4. Pickup. If approved, we arrange a reverse pickup through our logistics partner. Where reverse pickup is not available at your pincode, we will tell you how to ship the item back.
  5. Quality check. After the item reaches the seller or our warehouse, it is checked to confirm it matches the reason for return.
  6. Refund. Once approved, the refund is issued as described in Section 6.

  Please pack the saree securely with all original tags and the invoice. Do not return an item without an approved return request.

5. Items that cannot be returned

• • Sarees that have been worn, washed, ironed, altered or used in any way
  • Sarees with fall and pico, stitching, blouse stitching, or any customisation done by or for you
  • Items returned without original tags, packaging, blouse piece or accessories
  • Custom-made or made-to-order sarees, unless they arrive damaged or incorrect
  • Items marked "Non-returnable" or "Final sale" on the product page
  • Requests raised after 7 days from delivery
  • Gift cards, if offered

Natural variations in handloom and silk sarees

• Sarees, especially handloom, pit-loom and Elampillai sarees, are woven in small batches. The following are normal characteristics and not defects, and are not grounds for return:

  • Slight differences in colour between your screen and the actual saree, due to screen settings and lighting
  • Small irregularities in weaving, weft or warp lines, and minor variation in zari or butta placement
  • Slight differences in pallu or border width within normal handloom tolerance
  • Natural softness, stiffness or sheen that changes with washing and wear

  We do our best to photograph products accurately. If you are unsure, please contact us before ordering.

6. Refunds

• • Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method within 5–7 business days after the returned item passes quality check. Your bank may take additional days to show the credit.
  • Cash on Delivery orders: refunded by bank transfer or UPI. We will ask you for your account or UPI details, which are used only to process the refund.
  • Shipping charges: refunded in full if the return is due to our or the seller's error (wrong, damaged, defective or materially different item). Otherwise, original shipping charges are non-refundable.
  • Partial refunds: may be offered where an item is returned with minor signs of use, missing accessories, or other issues, at our discretion and after informing you.
  • If a return is rejected after quality check, the item may be sent back to you and no refund will be issued.

7. Exchange

• If the item is eligible for return and the same product is available in another colour or design from the same seller, you can request an exchange instead of a refund. Exchanges are subject to stock availability. If stock is unavailable, we will refund your payment.

8. Failed delivery and refused orders (RTO)

• • If delivery fails because of an incorrect address, an unreachable phone number, or you refuse the parcel, the order is returned to the seller (RTO).
  • For prepaid orders returned to the seller, we refund the order value after deducting the forward and return shipping charges.
  • Repeated refusals of Cash on Delivery orders may lead to COD being disabled on your account.

9. Sellers on Herdrape

• Herdrape is a marketplace and sellers fulfil orders. Returns are handled in coordination with the seller of your product, and this policy applies to all sellers unless a product page clearly states a different return term. Herdrape Studio, our own seller account, follows the same policy.

10. Damaged in transit?

• If your package looks tampered with or damaged at the time of delivery, please refuse it where possible, or note it with the delivery person and contact us the same day at support@herdrape.in.

11. Contact us

• Herdrape
  Manathal, Salem District, Tamil Nadu, India
  Email: support@herdrape.in
  Website: https://herdrape.in

  Please include your order number in all messages. We aim to respond within 2 business days.

  This policy may be updated from time to time. The version published on this page at the time of your order applies to that order.