FAQ
About Herdrape
What is Herdrape?
Herdrape is an online marketplace for sarees, bringing together independent sellers and weavers. Our tagline is Woven for her. We focus on Tamil Nadu sarees, including Elampillai sarees.
Who sells the products on Herdrape?
Products are sold by independent sellers on the platform. Herdrape Studio, a seller account owned by Herdrape's proprietor, also sells on the platform. The seller's name is shown on each product page.
Are the sarees handloom or powerloom?
Each product page states the fabric and weaving type. Sellers must describe their products truthfully. If you are unsure about a product, write to us before ordering.
Ordering and payment
How do I place an order?
Choose your saree, add it to the cart, enter your delivery address, and select a payment method. You will receive a confirmation by email, SMS or WhatsApp.
Which payment methods do you accept?
We accept UPI, cards, net banking and wallets through our secure payment partners. Cash on Delivery (COD) is available for selected pincodes and order values.
Is it safe to pay on Herdrape?
Yes. Payments are processed by trusted third-party payment partners. We do not store your card number, CVV, UPI PIN or net-banking credentials.
Do I need to create an account to order?
An account lets you track orders, manage returns and save addresses. Please sign up or log in at checkout.
Can I cancel my order?
Yes, before it is shipped. Go to My Orders and cancel, or email support@herdrape.in with your order number. Once an order is handed over to the courier, it cannot be cancelled, but you may refuse delivery or request a return as per our Return & Refund Policy.
My payment was deducted but the order was not confirmed. What should I do?
Please wait up to 30 minutes, as the status may take time to update. If the order still does not show, email support@herdrape.in with your payment reference. Any amount deducted for an unconfirmed order is refunded to your original payment method, usually within 5–7 business days.
Shipping and delivery
Do you deliver all over India?
Yes, to all pincodes serviceable by our courier partners. Enter your pincode at checkout to check. We do not currently ship outside India.
How long will delivery take?
Most orders are dispatched within 1–3 business days, and delivery usually takes 4–8 business days after dispatch. Remote locations may take longer.
How much is shipping?
Shipping charges, if any, are shown at checkout before you pay. Any free shipping offer is shown on the product page or at checkout.
How can I track my order?
You will receive a tracking link by email, SMS or WhatsApp once your order ships. You can also track it from My Orders on the website or app.
What if I am not available at the time of delivery?
The courier partner usually makes up to 3 delivery attempts and may call you. If delivery fails, the order is returned to the seller. See our Shipping Policy for details.
Can I change my delivery address after ordering?
Only before the order is shipped. Write to support@herdrape.in with your order number as soon as possible.
Returns and refunds
What is your return policy?
You can request a return within 7 days of delivery if you received a wrong, damaged or defective item, or an item materially different from the listing. The saree must be unused and unwashed, with tags and blouse piece intact. Please read our full Return & Refund Policy.
Do I need an unboxing video?
Yes. For claims of damaged, wrong or missing items, please record a continuous unboxing video showing the shipping label and the product as you open the package. Claims without it may not be accepted.
How long does a refund take?
Refunds are issued within 5–7 business days after the returned item passes quality check, to your original payment method. For Cash on Delivery orders, refunds are made by bank transfer or UPI. Your bank may take a few extra days to show the credit.
Can I return a saree if I don't like the colour?
Slight colour differences between your screen and the actual saree are normal, especially for handloom and silk sarees, and are not grounds for return. If you are unsure about a shade, please contact us before ordering.
Can I return a saree after fall and pico or blouse stitching?
No. Sarees that have been altered, stitched or customised cannot be returned. Please wait until you are fully satisfied before getting fall and pico or stitching done.
Can I exchange a saree?
If your item is eligible for return and the same product is available in another colour or design from the same seller, you can request an exchange, subject to stock availability.
About our sarees
What are Elampillai sarees?
Elampillai is a weaving town in Salem district, Tamil Nadu, known for lightweight, durable cotton and silk-cotton sarees woven on looms, often with traditional borders and zari work.
Why do the colours and weave look slightly different from the photos?
Sarees are woven in small batches, so small variations in weave, zari and design placement are natural. Screen settings and lighting can also change how a colour appears. We photograph our products as accurately as possible.
Does the saree come with a blouse piece?
Please check the product page. It states whether a blouse piece is included and its details.
How should I care for my saree?
Care instructions are given on each product page. In general, we recommend dry cleaning for silk and zari sarees, and gentle hand wash in cold water for cotton sarees, avoiding harsh detergents and direct sunlight while drying.
Sellers
I make or sell sarees. Can I sell on Herdrape?
Seller registration will be opened to new sellers. Please write to support@herdrape.in with your business details, and we will get back to you.
Privacy and account
How do you use my personal information?
We use your information only to process orders, deliver them, provide support and meet legal requirements. We do not sell your data. Please read our Privacy Policy for details.
How do I delete my account or data?
You can use the delete account option in your profile settings, or email support@herdrape.in with the subject "Data Deletion Request". We complete verified requests within 30 days, except for records we must keep by law.
Still need help?
Herdrape
Manathal, Salem District, Tamil Nadu, India
Email: support@herdrape.in
Website: https://herdrape.in
Please include your order number in your message. We aim to respond within 2 business days.